http://bobondevelopment.com/2007/02/09/what-paypal-ebay-and-ups-can-teach-us-about-how-not-to-treat-online-customers/ Musings on the craft and business of software development Tue, 08 Dec 2009 17:59:10 -0700 http://wordpress.org/?v=2.8.6 hourly 1 http://bobondevelopment.com/2007/02/09/what-paypal-ebay-and-ups-can-teach-us-about-how-not-to-treat-online-customers/comment-page-1/#comment-418 Bob On Development » Seeing What your Users See: User Interfaces And Limited Choice Sun, 25 Feb 2007 01:22:18 +0000 http://bobondevelopment.com/?p=28#comment-418 [...] the book, however, is Chen’s deep experience with how users respond to the user interface. I recently remarked about how a dialog box on the United Parcel Service web site probably is ignored by most users. [...] [...] the book, however, is Chen’s deep experience with how users respond to the user interface. I recently remarked about how a dialog box on the United Parcel Service web site probably is ignored by most users. [...]

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